Team Member Tuesday - Joyce
Administrative Assistant, Joyce Guilherme
Meet Our Team!
Joyce is a part of our Administrative team here at SERVPRO of Marion/Middleboro and has been for the past two months.
Before SERVPRO, Joyce had worked in the Hospitality/Customer Service industry for eight years. The experience she has had suits her perfectly for her role at SERVPRO and ensures that customers are treated with empathy and helpfulness.
Outside of work, Joyce enjoys spending time with her fiancé and family, going to the beach, traveling and making new adventures. Joyce’s favorite part about working at SERVPRO of Marion/Middleboro is the tremendous amount of knowledge she’s learned in a relatively short period of time. And in addition to being able to help those in need, she loves the work environment and is excited to be part of the team!
Water Extraction & Remediation Process
Residential Water Damage
Have you ever wondered what kind of work goes into remediating a flood?
At SERVPRO of Marion/Middleboro, our WRT certified technicians are trained on how to remediate just about anything you may find yourself knee deep in.
We utilize a set of standards like special drying equipment, and an algorithm of service that’s sure to dry out even the worst water damages. Take a look below to learn more about our water extraction process and remediation:
Typically, hundreds or thousands of gallons of water are removed using our powerful pumps and vacuums during the water removal process. SERVPRO of Marion/Middleboro starts this process as soon as possible to minimize further damage and to help prevent mold growth.
After the bulk of the water has been removed, we’ll use specialized equipment to target the water that’s harder to access. We use less intrusive, scientific drying methods to draw the remaining water and moisture from your property with air movers and dehumidifiers.
Water damage also affects your belongings, like furniture, clothing, and personal items. SERVPRO can clean restorable items using a number of specialized cleaning techniques. We also sanitize with antimicrobial treatments and remove odors using industrial air scrubbers and fogging equipment.
The last step is restoring your home or business back to its pre-water damage condition. The restoration step can be relatively minor, such as replacing a few drywall panels, or could include major reconstruction, such as rebuilding entire rooms of a home or business.
Team Member Tuesday - Darcey
Administrative Assistant, Darcey Prenda
Meet Our Team!
Darcey is part of our Administrative team at SERVPRO of Marion/Middleboro and has been with us for eight months. Before SERVPRO, Darcey had worked as a Production Supervisor for eight years at an asset retrieval company. Her experience has contributed to the skills necessary for her role at SERVPRO, and is known around the office as being a ray of sunshine. She continually brings peace of mind to our customers, as well as our team, through her incredible multitasking skills and calm persona.
Outside of work, Darcey enjoys spending time with her family, including her fiancée and two sons. She enjoys going to the beach with her kids, spending time at the playground, and watching and playing basketball as a family. When Darcey is off mommy duty, she enjoys pampering herself and shopping.
Darcey’s favorite part about working at SERVPRO of Marion/Middleboro has been the knowledge she’s learned about the restoration process, as well as the opportunity it’s brought. During her time with us, she’s also become a certified Notary Public. On top of the ability to help those in need, Darcey loves the work environment at SERVPRO and is happy to be part of such an awesome team!
Faster To Any Size Disaster
IICRC Trained & Certified
Our technicians are trained through The IICRC Training Program. IICRC is a standard-setting non-profit organization for inspection, cleaning, and restoration industries, like ourselves. On top of the already rigorous training our Production Technicians and Crew Chiefs go through with IICRC, they are also certified as:
- Applied Microbial Remediation Technician (AMRT)
This four-day course covers mold and sewage remediation techniques and how to perform these procedures in the field while protecting the health and safety of workers and occupants on your property.
- Applied Structural Drying Technician (ASD)
Technicians learn to dry water-damaged structures efficiently and effectively using monitoring devices, extraction systems, and drying equipment. This three-day course includes comprehensive classroom and hands-on training to develop technical and practical drying expertise.
- Carpet Cleaning Technician (CCT)
This two-day course covers pre-inspection, fabric identification, cleaning chemicals and equipment, and proper cleaning techniques for residential and commercial applications.
- Fire and Smoke Restoration Technician (FSRT)
Technicians will learn about types of smoke and fire damage, job planning, equipment, and practical cleaning procedures in fire and smoke settings. This two-day course also includes instruction on odor and deodorization concepts.
- Odor Control Technician (OCT)
Technicians learn to address odors and deodorization techniques. This one-day course covers odor control caused by biological sources such as decomposition, urine contamination, mold, and other sources.
- Upholstery and Fabric Cleaning Technician (UFT)
Technicians learn fiber identification and upholstery cleaning methods. This two-day course also covers identifying upholstery cleaning problems before fabrics shrink, bleed, crown, or distort.
- Water Damage Restoration Technician (WRT)
This three-day course covers the concepts of water damage and its effects in residential and commercial settings. Technicians learn techniques and procedures to deal with water losses, sewer backflows, and contamination such as mold.
* IICRC – Institute of Inspection, Cleaning and Restoration Certification
Locally Owned and Operated with Nationwide Resources
For 25 years, SERVPRO has been serving the communities of Dartmouth & New Bedford, along with its surrounding areas. Within that time, we’ve gone through some major changes. We’ve undergone a change in ownership, as well as an expansion in territory (double to what it was before!) We are honored to be your first choice in cleanup & restoration, and look forward to serving the community for many more years to come.
No Job Too Big or Too Small
The SERVPRO Commercial Large Loss Division is composed of our best of the best in restoration. Our elite large-loss specialists are qualified and strategically positioned throughout the United States to handle any size disaster, at any given time. Every large loss is supervised by a commercial operations manager to help ensure seamless communication and timely mitigation.
If your home or Business has suffered a Recent Loss, Contact us at (508) 999-2380
Team Member Tuesday - Chris
Marketing Manager, Chris Johnson
Meet Our Team!
Chris is the Marketing Manager at SERVPRO of Marion/Middleboro and brings with him over 20 years of sales and marketing experience. Chris’s knowledge and experience with relationship & social media marketing, event planning and restoration services makes him a great asset that we are lucky to have! Over the years, Chris has been able to build strong relationships with local business owners, sales professionals and various others in the communities we serve. He’s very active with the Bristol County Chamber of Commerce and the SouthCoast Chamber of Commerce, serving as an Ambassador for both. In addition to being a Chamber Ambassador, Chris is the President of Bristol County Business Connect (BCBC) East, a Board member for Westport Business to Business, was named Affiliate of the Year with the Realtors Association of South Eastern Mass (RASEM) and serves on multiple committees for various organizations.
Utilizing his Culinary Arts Degree, Chris was in the restaurant business for over a decade, managing restaurants and cafe's from Nantucket to California! To add to his management skills, Chris has owned his own cleaning company as well as his own insurance business for 8 years. His experience in these two industries has him well equipped with the skills necessary for his position here at SERVPRO.
Some interesting facts about Chris include him being a proud father of two, a foodie, and the fact that he's driven cross country twice when moving back and forth from California! Chris’s favorite part about working for SERVPRO of Marion/Middleboro has been building strong relationships and using those connections to help others succeed, coupled with the fact that he’s been able to help people going through disasters get their lives back to normal, kind of Like it never even happened!
Team Member Tuesday - Matt
Production Technician, Matt
Meet Our Team!
Matt is a Production Technician with SERVPRO of Marion/Middleboro and has six months experience working in the world of cleanup & restoration. Matt is extremely knowledgeable in this line of work thanks to his past, and has shown himself to be a great addition to our SERVPRO family. His experience includes HVAC installation & maintenance, which he attended Greater New Bedford Regional Vocational Technical High School for, and learned how to install, repair, replace and maintain HVAC systems for homes and businesses in a range of building types. This skill has allowed him to work in a variety of settings and assist our customers with any questions or concerns they may have about their own system.
Outside of work, Matt enjoys spending time with his two daughters and fiancée, as well as fishing, camping, going to the beach and watching & playing sports such as baseball, basketball and football. A fun fact about Matt is he lived in Las Vegas for five years! Matt’s favorite part about working for SERVPRO of Marion/Middleboro is tackling a new challenge every day and to the best of his ability, to ensure our customers disasters were handled in a way that makes them “Like it never even happened.”
Cupcakes are muffins that believed in miracles
When you think a situation is hopeless, you have to remind yourself that anything is possible. When in the thick of it all, take a step back and analyze everything that is happening. Only then will you realize what the next step is to take. If that next step involves us, you can count on the professionals at SERVPRO of Dartmouth/New Bedford to make things “Like it never even happened.”
From water, fire, and mold, to everything else in between, our highly trained staff work miracles for your home or business- no disaster is too big or too small for us! The next time you’re feeling like a muffin, let us make you feel like the cupcake you were born to be. We’ll be here 27/7/365 for all of your cleanup & restoration needs.
Contact us at (508)946-2397 or by email office@SERVPRO10157.com
Team Member Tuesday - Shamere
Production Technician, Shamere
Meet Our Team!
Shamere is the newest member of our SERVPRO family and part of our Production Team here at SERVPRO of Marion/Middleboro. Shamere’s background includes serving four years in the United States Army.
Serving in the 82nd airborne infantry division, Shamere was able to advise and assist Iraqi security forces while also completing one tour in Baghdad. Shamere now serves one weekend a month on duty, and two weeks a year in training with the Army Reserves. We thank him for his service! In his free time, Shamere enjoys going out with friends, and hobbies such as basketball. He is a member of the American Legion which is an organization that supports and advocates for veterans and active military along with their families. Shamere’s favorite part of working at SERVPRO of Marion/Middleboro is the ability to work with people, all while helping make disasters “Like it never even happened.”
Team Member Tuesday - Andres
Crew Chief, Andres
Meet Our Team!
Andres, or more commonly referred to as Dre, is a Crew Chief here at SERVPRO of Marion/Middleboro. Andres has been with SERVPRO Marion/Middleboro for one year, with a year’s worth of industry experience, but within that time has shown himself to be a natural in this line of work. When Dre isn’t working, he spends his free time practicing music he writes with his band, which has been together for five years and has even played shows at local venues! Along with band practice, he enjoys writing music, playing the drums and spending time with friends. There are many aspects about working for SERVPRO Marion/Middleboro that Andres enjoys, including the ability to help see people through difficult times in their lives during a disaster, travelling, and the comradery within the crew.
Team Member Tuesday - Jordin
Our Estimator/Crew Chief, Jordin
Meet Our Team!
Jordin is our Estimator/Crew Chief and has been with SERVPRO of Marion/Middleboro for 10 years, with 13 years overall industry experience. He has truly seen everything there is to see in this business and is typically referred to as a walking textbook of Disaster Cleanup & Restoration knowledge. When Jordin isn’t working, he enjoys spending time with his daughter and fiancée, along with playing sports such as basketball and tennis after work and on the weekends. He is also on a Billiards League that meets locally. Jordin’s favorite aspect about working for SERVPRO of Marion/Middleboro is the ability to help people in their time of need. He is ready at all times for any size disaster and looks forward to making every single one of them "Like it never even happened."